Mabs Lab operates during regular business hours Monday-Friday in Eastern Standard Time. If you have inquired about an order via email, please allow up to 24-48 hours for a response.
Current Processing Time: Please allow 1-4 weeks for order processing. Depending on your order, some items will be ready to ship while others must be handmade.
Once your item has shipped, a tracking confirmation will be sent to the email or phone number that you provided at checkout. Please allow 7-14 business days of shipping time after you have received a tracking confirmation. Shipping time will vary depending on the shipping method chosen at checkout. Also, please expect slight delays past this time due to COVID-19.
By choosing and paying for expedited shipping, does not mean I’ll make your order faster. It means that your order will be shipped at an expedited rate. Unless you add the rush fee to your cart. All processing times listed are current and accurate.
Refunds and Exchanges
Due to the nature of these items, I do not offer refunds, cancellations or exchanges on any items. If for any reason your order is missing an item upon arrival, the wrong item is sent, or malfunctions in any way - please reach out to Mabs Lab within 24 hours of receiving your order. Mabs Lab is unable to fix your order if emailed after this time frame.
Damaged and Lost Packages
Here at Mabs Lab we package our items with the utmost care and love but once the item is out of our hands and with USPS, we are no longer responsible for any damages or mistakes on their part.
Before submitting your order, please double check your address! I do understand that mistakes happen, but if for any reason you need to make a change to your order - please email me at firstname.lastname@example.org immediately. Mabs Lab is not responsible for any packages that are returned due to incorrect addresses, or being unclaimed from your post office. All incurred fees must be paid by the customer. Packages will not be resent until new postage has been paid for.
By placing your order from Mabs Lab, you are agreeing to ALL shop policies.